Quality Assurance & Improvement (QA/QI) Best Practices

This course will take place at the start of the Indiana NENA/APCO Conference, as a pre-conference course. Training Sponsored by NICE Premier Partner Word Systems facilitated by professional trainers from the Denise Amber Lee Foundation. 

Click link to register DALF QA Training Day_IN_042219 or visit the IN NENA website.

When: Monday, April 22nd from 8:30 AM to 3:30 PM
Where: APCO/NENA Indiana Conference | Indianapolis Marriott East | 7202 E. 21^st Street Indianapolis, IN 46219
Cost: Free, Lunch included

Professional Trainers:

• Sherrill Ornberg, ENP, RPL – Foundation QA Director, former PSAP director, past president of Illinois APCO
• Nathan Lee – Founder and Trainer, Denise Amber Lee Foundation

Best practices to be discusses include:

• The components of the QA/QI program and how to objectively evaluate the performance of public safety communications  personnel no matter your agency’s size.
• Why a consistent and effective QA/QI process is vital (legally and professionally) to your PSAP.
• How to initially create and implement your QA/QI program to insure its success and the staff’s buy in.
• How a QA/QI program will reduce employee turnover and boost their confidence and performance.

All attendees will receive a Certificate of Completion from Denise Amber Lee Foundation