physical & mental health – APCO International

Director in Distress: Destigmatizing Mental Health for Leaders

Lauren Larson — Wed, 07 Aug 2024 00:28:30 +0000

This session was directed to emergency communication center leadership and should be taken to heart.

A Skyward Shift: Designing for Resilience

Lauren Larson — Mon, 05 Aug 2024 22:11:55 +0000

During this session, David A. Navarrete delivered a fascinating exploration of the neurobiology of focused attention and the role of environmental cues in modulating perception and mental acuity.

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Know Thyself and Others: How to Use Emotional Intelligence

Lauren Larson — Sun, 04 Aug 2024 23:32:49 +0000

Improving your EQ (emotional intelligence quotient for short) is the surest way to enhance your self-awareness, improve your communication, and be a team member that people want to work with.

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The Ground Truth: Perspectives of 9-1-1 Center Leaders

Lauren Larson — Wed, 09 Aug 2023 22:17:59 +0000

APCO’s Chief Counsel Jeff Cohen led a discussion with a panel of 9-1-1 center leaders on the impact of evolving technology in the emergency communications center (ECC).

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The Real First Responders: PTSD, Trauma & Self-Care

Lauren Larson — Mon, 07 Aug 2023 22:45:00 +0000

In this informative presentation, Sgt. Knowles dived into the reality of stress in our workplace, outlining the difference between stress and trauma.

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The Emotionally Effective Communicator

Lauren Larson — Sun, 06 Aug 2023 19:00:00 +0000

Providing service to the public can be an emotional experience. Citizens are angry, coworkers are annoyed, and supervisors are frustrated. Negative exchanges can impact customer service quality and escalate situations.

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How To Protect Scheduled Time Off

keith — Thu, 12 May 2022 19:59:23 +0000

It is no secret that the long shifts required of public safety telecommunicators can cause challenges for relationships, activities and self-care outside of work. In a recent survey of California telecommunicators, participants shared that the heart of the issue was that frequently their scheduled time off was not honored, which worsened multiple areas of work-life balance.

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APCO Welcomes Introduction of Important Wellness Legislation, the PROTECT 9-1-1 Act

APCO International — Thu, 01 Jul 2021 19:40:01 +0000

Today, U.S. Representatives Robin Kelly (D-IL), Norma Torres (D-CA), Brian Fitzpatrick (R-PA), and Peter Meijer (R-MI) introduced the Providing Resources and Occupational Training for Emotional Crisis and Trauma in 9-1-1 Act, or the ‘‘PROTECT 9-1-1 Act.”

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Health & Wellness Topics

Lauren Larson — Tue, 18 Aug 2020 22:14:42 +0000