leadership – APCO International

Culture, the Movie

Lauren Larson — Mon, 12 Aug 2024 19:37:56 +0000

The speaker shared how leadership from Nashville’s Department of Emergency Communications Center transformed their culture over the last four years with a switch-up to traditional movie ratings.

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Director in Distress: Destigmatizing Mental Health for Leaders

Lauren Larson — Wed, 07 Aug 2024 00:28:30 +0000

This session was directed to emergency communication center leadership and should be taken to heart.

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How to Lead High Impact Teams

Lauren Larson — Mon, 05 Aug 2024 22:11:55 +0000

Stephen delivered three key takeaways for leading high-impact teams: 1. It all starts with the leader; 2. The most successful teams make members feel like they belong; 3. Know what your people value and value your people.

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Leadering Out Loud

Lauren Larson — Mon, 05 Aug 2024 22:11:54 +0000

Deranecque Sims of the Memphis Police Emergency Communications Bureau delivered the engaging and interactive presentation “Leadering out Loud.”

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Leveling Up: Being a Desirable Candidate for Promotion

Lauren Larson — Thu, 10 Aug 2023 18:59:30 +0000

Alterio brought 33 years of experience in this area to provide life lessons, excellent pointers and practical ways that anyone, from the frontline call taker and dispatch to the Executive Director, can use when preparing themselves to enter the arena and dare greatly to level up (or out) in their professional careers.

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Elevating & Empowering Female Leaders To Rise

Lauren Larson — Wed, 09 Aug 2023 00:16:25 +0000

Kimberly Miller, a licensed police & public safety psychologist with 20 years’ experience in police and public safety psychology, explained Tuesday how to recognize and overcome the behaviors holding women (and men) back in the ECC.

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The 2nd 100 Days: It Will Get Worse Before It Gets Better

Lauren Larson — Mon, 07 Aug 2023 22:50:44 +0000

The speaker shared her process of a successful transformation of the workplace culture as director of a medium-sized ECC to the ongoing transformation that’s taking place in her current, larger ECC.

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How to Have that Difficult Conversation

Lauren Larson — Mon, 07 Aug 2023 22:45:00 +0000

Stephen J. Johnson of Cambridge Emergency Communications has something to say. In our line of work, we all have something to say. Unfortunately, not all of those conversations are easy to have.

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The Emotionally Effective Communicator

Lauren Larson — Sun, 06 Aug 2023 19:00:00 +0000

Providing service to the public can be an emotional experience. Citizens are angry, coworkers are annoyed, and supervisors are frustrated. Negative exchanges can impact customer service quality and escalate situations.

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Certified Public-Safety Executive Program

Lauren Larson — Tue, 18 Aug 2020 18:14:42 +0000