staffing & retention – APCO International

APCO Hosts Second 9-1-1 Staffing Crisis Summit

Lauren Larson — Fri, 01 Nov 2024 14:38:56 +0000

On October 22-24 more than 200 attendees from public safety communications gathered for APCO's 9-1-1 Staffing Crisis Summit in Fort Worth, Texas. Session topics varied from lessons learned from ECC leaders who have implemented retention strategies to how to prepare your ECC for the next generation 9-1-1 professional.

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Empowering Emergency Communications Through Mentorship: Build a Program for Success

Lauren Larson — Thu, 22 Aug 2024 14:00:00 +0000

Telecommunicators yearn for a more profound connection between their personal and professional lives. In response to this need, mentorship programs have emerged as beacons of support and guidance, offering professional and emotional assistance to individuals navigating the challenges in their roles.

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Prioritizing Employee Retention During a Staffing Crisis

Lauren Larson — Mon, 12 Aug 2024 19:37:56 +0000

If you have ever thought, “I really can't remember the last time our ECC was fully staffed", you are not alone. In fact, APCO has commissioned three studies and published reports to address this important issue within ECCs.

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Ethical Leadership in an Unethical World

Lauren Larson — Mon, 12 Aug 2024 19:37:55 +0000

A job applicant for a job in law enforcement says he used marijuana and psychedelic mushrooms among other mind-altering substances and was a customer of a prostitute. Do you hire him?

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Beyond Thank You: Expressing Appreciation at Work

Lauren Larson — Wed, 07 Aug 2024 00:28:30 +0000

The data is clear and consistent – people work harder and stay at their places of employment longer when they feel appreciated.

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Fully Staffed: New Ways We Approach Hiring & Training

Lauren Larson — Sun, 04 Aug 2024 23:32:50 +0000

This group of presenters was excited to present the ways their agency has approached retention and training to target one of the biggest challenges public safety faces today: staffing.

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Staffing in the 9-1-1 World

Lauren Larson — Sun, 04 Aug 2024 23:32:49 +0000

Staffing in the 9-1-1 world is a complex and multifaceted challenge that requires a strategic approach to hiring and employee development.

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Promoting Longevity Within the Emergency Communications Center

Lauren Larson — Thu, 20 Jun 2024 20:06:50 +0000

Upper management is routinely focused on figuring out new ways to recruit good employees to the field of public safety communications; however, the focus on retention of valuable employees, both new and seasoned, needs to be explored.

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The Telecommunicators Are Out There

Lauren Larson — Thu, 09 May 2024 18:26:55 +0000

In this challenging hiring environment, managers have become focused on how to fine-tune their recruitment process to attract the highest caliber employee.

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APCO Forms New ECC Staffing Taskforce

Lauren Larson — Fri, 14 Jul 2023 19:21:01 +0000

From APCO's President
I am happy to announce the creation of the ECC Staffing Taskforce to study and make recommendations on effective recruiting, hiring, training and retention of public safety telecommunicators in both current ECCs and in the Next Generation 9-1-1 environment.

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